1. Follow all company policies and procedures.
遵守所有公司政策和程序。
2. Report to work in good time before 15 minute of shift.
在每一班次开始前提前15分钟到岗。
3. Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etc
熟悉酒店客房分布、类型、房费、折扣、酒店设施、营业时间以及特殊促销等。
4. Go through relevant information about arrivals during shift; VIP, Bonvoy member, regular guests, groups, etc. Room situation and functions
了解每一班抵店客人信息，包括贵宾、会员、常客、团体客人抵店相关信息。检查房间状态和功能。
5. Answer all telephone calls in a courteous and efficient manner
高效地、彬彬有礼地回答所有电话。
6. Greet arriving guests with a smile and eye contact using the guest’s name.
以微笑和欢迎的目光交流迎接抵店客人，并使用客人姓名尊称客人。
7. Responsible for obtaining proper payment details and other registration information from the guest
认真地、准确地获取客人付款细节以及其它登记信息。
8. Assign adequate room as per reservation and request from guest
根据预订及客人要求分配房间。
9. Prepare key wallet, with room number and departure date. Hand over room key to the guest explain elevator position and wish a pleasant stay
准备房间钥匙卡套，并写上房间号码、离店日期。双手礼貌向客人递呈房卡，介绍电梯间方位。祝愿客人住店愉快。