• Wear appropriate uniforms for the area, as supplied by the hotel.
在工作区域确保制服整洁、大方。
• Greet and seat guest.
向客人问候并安排为其安排座位。
• Remember guest’s names and address them by their surname.
记住客人姓名并称呼客人姓名。
• Take and process food and beverage orders.
接收餐饮定单、传递餐饮定单。
• Assist all associates to carry out the tasks according to the S&P, and comply with the Sheraton Guests Satisfaction.
协助员工按照标准与程序完成任务，遵守饭店的规章制度及喜来登令客人满意计划。
• Serve Food & Beverage in a friendly and professional manner.
提供彬彬有礼的专业餐饮服务。
• Farewell the guest.
欢送客人。
• Locating the guest in the outlet when required.
帮助寻找客人。
• Explanation of required waiting periods to the guest.
向客人解释等候时间。
• Obtain Feedback from guests regularly.
获得客人反馈意见。
• Record the guest feedback.
记录客人反馈意见。